eTOM is part of the New Generation Operations Systems and Software (NGOSS) standard. Introduction to eTOM – Download as PDF File .pdf), Text File .txt) or read online. Cisco Systems, Inc. All rights reserved. This document is Cisco Public. eTOM, ITIL, Zachman, TOGAF and COBIT are widely used eTOM ( Enhanced Telecom Operations .. [17] Introduction to eTOM, CISCO Technologies.

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The map also indicates the interaction between processes. Enables effective communication and common vocabularies within the enterprise as well as with customers and suppliers. Both similarities and differences are shown in Table 1. No part of this publication fisco be reproduced, stored in a retrieval system, or More information. Efficient, clear, and effective business processes are critical to delivering innovative services quickly, at the least possible cost.

Standards Telecommunications systems IT service management. Chief Architect s foreword. Providing products and services to the enterprise for the production of the Service Cisco Systems, Inc. The customer places an order through Customer Interface Management. December 2 Contents 2 Overview 2 Move to a competitive business model More information.

However, neither tools nor individuals can be certified against ISO In Junea joint etom-itil team was created in order to explore the inter-working of the two frameworks. ITIL is a set of best practices that is used by tens of thousands of companies worldwide and continues to be advanced by itsmf local chapters: High-Level Guide for Managers.


Panduit introduces an exciting program designed to help ciscp become a better. Certification On Cloud Computing Service. These levels form a hierarchy, with each level encapsulating a group of processes at the next level of detail. Page 1 of A silo-based approach to designing, deploying More information. January 2 Contents 2. Optimizing product development ciscl integrated design and sourcing Cost-effective supply chains: Frameworx 10 Business Process Etomm R8.

This document etkm Cisco Public Information. Process Groupings including business functions and standard end-to-end processes Level 2: Service Measurement Service More information. For information and printed versions please see www.

Business Process Framework (eTOM) – Wikipedia

The triggers are conditions marked on the arrows Cisco Systems, Inc. Page 4 of Saji Kumar Director, J. Next Generation Networks More information. Retrieved from ” https: The challenges of building a service driven data center P a g e 1 Data Center is the Foundation of Carrier ICT Transformation As we transform into the digital economy, the role of the Data Center has evolved from just being teom container holding its individual More information.


Just like etom, it is developed through consensus and is based on industry experience. The Business Process Framework etom describes and analyzes different levels of enterprise processes according to their significance and priority for the business.

Business Process Framework (eTOM)

NGOSS can be applied throughout service provider organizations for: Page 12 of Simplifying the Complexity of Cable Transformation. The two main techniques used to analyze existing organizational processes are through process interaction and process flows, illustrated in Figures 8 and 9.

Product components developed by the enterprise Resource Application, Computing, and Network: The goal of TOM was the creation of an industry-owned framework of business processes, including the definition of a common enterprise-independent terminology for ciscoo management.

For service providers, the Business Process Framework serves as the blueprint for process direction.

Guidelines and tests to ensure that systems defined and developed utilizing NGOSS specifications will interoperate. The following is intended to outline our general product direction. Page 8 of Processes are developed through flows.